Privacy policy.

Last Updated: 16th May 2025

Adesso Sicilian Restaurant ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, whether in person, by phone, online, or via our reservation booking system.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection laws applicable in the United Kingdom.

1. Who We Are

Business Name: Adesso Restaurant
Address: 24 Hill Rise, Richmond, TW10 6UA, United Kingdom
Phone: +44 (0) 20 8940 5544
Email: adessorichmond@gmail.com
Website: https://adessorestaurant.co.uk

We are the "Data Controller" of your personal data under the UK GDPR.

2. What Personal Data We Collect

When you make a reservation, contact us, or use our services, we may collect and process the following categories of personal data:

A. Booking and Reservation Data

  • Full name

  • Contact number

  • Email address

  • Booking date and time

  • Party size

  • Special requests (e.g., celebrations, accessibility)

  • Dietary requirements or food allergies

B. Communication Data

  • Correspondence via email, contact forms, or social media

  • Feedback or reviews you provide

C. Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage analytics (see Cookie Policy)

D. Payment Information

  • While we typically do not process payments directly via our website, if we do take a deposit for large parties or events, your payment data may be processed securely by a third-party payment processor.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To confirm, manage, and amend reservations

  • To respond to inquiries or complaints

  • To notify you of changes to our services or policies

  • To send booking confirmations and reminders

  • To personalise your dining experience (e.g., allergies, preferences)

  • To improve our website and customer service

  • To comply with legal obligations or regulatory requirements

4. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Performance of a contract: e.g., when processing your reservation

  • Consent: e.g., for marketing communications

  • Legal obligation: e.g., health and safety records

  • Legitimate interests: e.g., improving our service and ensuring your experience is tailored and safe

5. Marketing Communications

With your explicit consent, we may occasionally send you promotional emails about events, offers, or updates. You can opt out at any time by contacting us directly.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

  • IT service providers who host or maintain our website

  • Payment processors, where applicable

  • Legal or regulatory bodies when required

All third parties are contractually obliged to keep your data secure and use it only for the purposes we specify.

7. Data Retention

We will only keep your personal data for as long as is necessary for the purposes outlined in this policy, and to meet our legal and regulatory obligations. For example:

  • Booking data is typically kept for 12 months.

  • Financial records may be kept for 6 years for accounting purposes.

  • If you sign up for marketing, we will retain your contact details until you unsubscribe.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure servers, HTTPS encryption, access controls, and staff training.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Rectify incorrect or incomplete data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to certain types of processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information or to exercise any of these rights, please contact us at [Insert contact email].

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site usage, and provide relevant promotions. For more details, please refer to our [Cookie Policy].

11. Children’s Privacy

Our digital services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: adessorichmond@gmail.com
Post: Adesso Restaurant, 24 Hill Rise, Richmond, TW10 6UA, United Kingdom